Privacy Policy
Last updated: January 2025
1. Introduction
Livepoint Software Solutions Ltd ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website or use our services.
We are registered with the Information Commissioner's Office (ICO) and comply fully with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
2. Information We Collect
We may collect the following types of information:
- Contact information (name, email address, phone number)
- Company information (company name, job title)
- Technical data (IP address, browser type, device information)
- Usage data (how you interact with our website)
- Communication preferences
3. How We Use Your Information
We use your information to:
- Respond to your enquiries and provide customer support
- Send you information about our products and services (with your consent)
- Improve our website and services
- Comply with legal obligations
- Protect against fraudulent or illegal activity
4. Data Storage and Security
All data is stored securely within UK data centers. We implement appropriate technical and organisational measures to protect your personal information, including encryption, access controls, and regular security assessments. We are Cyber Essentials certified and follow ISO 27001 best practices.
5. Your Rights
Under UK GDPR, you have the right to:
- Access your personal data
- Correct inaccurate data
- Request deletion of your data
- Object to processing of your data
- Request restriction of processing
- Data portability
- Withdraw consent at any time
6. Cookies
We use essential cookies to ensure our website functions correctly. We may also use analytics cookies to understand how visitors use our site. You can control cookie settings through your browser preferences.
7. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:
Email: privacy@livepointuk.com
Address: Livepoint Software Solutions Ltd, Liverpool, United Kingdom